Boat Lift Delivery Information
At Boat Lift Distributors, we are committed to providing a smooth ordering and delivery experience from purchase through arrival. Because many of our products—including boat lifts, dock equipment, and oversized accessories—ship via freight, it's important to understand our policies before placing an order. The information below outlines our pricing, payment terms, shipping procedures, product inspections, warranties, and return guidelines to help ensure a successful delivery.
Order Summary
Before placing your order, please review the following important policies:
- Payment is required at the time your order is placed.
- Delivery dates are estimates and are not guaranteed unless confirmed in writing by Boat Lift Distributors.
- Returned merchandise requires prior authorization, must be unused and in its original packaging, and is subject to a 20% restocking fee.
- Manufacturer warranties apply to eligible products. Manufacturers may require inspection of a defective product before authorizing repair or replacement.
- All shipments must be inspected within 48 hours of delivery for shipping damage or missing items. Product shortages reported after installation has begun cannot be replaced.
Pricing
All product pricing must be provided in writing by Boat Lift Distributors (BLD). Prices are subject to change without notice due to manufacturer updates, material costs, or market conditions.
For larger projects or multi-product purchases, special pricing may be available on a case-by-case basis. Contact our team to discuss volume pricing or custom project quotes.
Ordering & Payment
Full payment is required when an order is placed.
We accept the following payment methods:
- Credit cards
- Certified checks
- ACH E-Check
Company checks may be accepted with prior approval from Boat Lift Distributors management. If paying by company check, your order may be held until the payment has fully cleared, which could delay processing and shipment.
Any alternative payment arrangements must receive written approval from Boat Lift Distributors management before the order is submitted.
Rush Order Processing
If you need your order processed as quickly as possible, Rush Order Processing is available for many products.
Rush processing prioritizes your order within our fulfillment process and, when possible, allows orders to ship the same day they are received. However, Rush Order Processing does not guarantee a delivery date.
The Rush Processing fee covers expedited order handling only. If expedited shipping services such as overnight, 2-day, or 3-day delivery are selected, Rush Order Processing is automatically included at no additional processing charge beyond the upgraded shipping cost.
Customized Products
Boat Lift Distributors offers select products that can be customized to meet specific boating, dock, or waterfront requirements.
Because custom products often require additional engineering, design modifications, or manufacturer approvals, additional charges may apply. In some cases, fees may also be incurred during the estimating process if specialized engineering is required.
Please note that customized products may be subject to different warranty terms depending on the manufacturer.
Once production or customization has begun, all custom product sales are final. Customized products cannot be canceled or returned after the manufacturing process has started, even if the order has not yet shipped.
If you have questions about customization options, pricing, lead times, or warranty coverage, please contact Boat Lift Distributors before placing your order.
Shipping & Delivery
Many Boat Lift Distributors products ship via freight because of their size and weight. Shipping timelines vary depending on product availability, manufacturer production schedules, customization requirements, and destination.
Unless otherwise confirmed in writing, delivery dates are estimates only and cannot be guaranteed. While we work closely with our manufacturers and freight carriers to provide the most accurate delivery information possible, unforeseen delays may occur during production or transit.
Inspecting Your Delivery
Please inspect your shipment carefully within 48 hours of delivery.
During your inspection, verify that:
- The shipment arrived without visible damage.
- All ordered products and components are included.
- The shipment matches your order confirmation.
Any shipping damage, concealed damage, or product shortages should be reported immediately.
Shortages reported after installation has begun cannot be replaced, so inspecting all materials before starting installation is essential.
Returns
Returns require prior authorization from Boat Lift Distributors.
Approved returns must:
- Be unused
- Be in their original packaging
- Include all original components and documentation
- Follow the return instructions provided by Boat Lift Distributors
Unless otherwise stated, approved returns are subject to a 20% restocking fee.
Products returned without authorization may be refused.
Warranty Information
Warranty coverage is provided by the individual product manufacturer.
If a warranty claim is submitted, the manufacturer may require the defective product or component to be inspected before authorizing a repair or replacement. Warranty coverage, terms, and procedures vary by manufacturer.
If you believe a product is covered under warranty, contact Boat Lift Distributors and our team will assist you with the claim process and coordinate with the manufacturer as needed.
Questions?
If you have questions about pricing, shipping, custom products, payment options, returns, or warranty coverage, the knowledgeable team at Boat Lift Distributors is here to help. Contact us before placing your order to ensure you have the information needed for a smooth purchasing and delivery experience.